Every Gift Basket SHIPS FREE with UPS Ground Shipping! Shop Now

Shipping Policy

Shipping Policy

Shipping occurs Monday through Friday only. No shipping occurs on Saturday or Sunday. Orders placed Monday through Friday before 2:30 pm EST will ship out the day the order is placed. Orders placed after 2:30 pm EST Monday through Friday will ship out the following business day. Orders placed on Saturday and Sunday will ship on Monday. SAME DAY SHIPPING IS NOT GUARANTEED.

Shipping Options
Kenzy’s will make every effort to meet your delivery needs and budget! For Free Shipping we ship using the US Postal Service, UPS & FedEx which take between 1-5 transit days Monday through Saturday. They do not deliver on Sunday. We also ship using several expedited methods including Overnight, 2 Day Expedited, 3 Day Expedited, Saturday delivery (By Special Request Only). We use FedEx/UPS to ship these packages.

FREE SHIPPING: We offer Free Standard Shipping in the continental United States!
Shipping Method Cost:

  • Free Shipping             $0
  • 3 Day Expedited        $19.99
  • 2Day Expedited         $24.99
  • Overnight                   $34.99
  • Saturday Delivery     $44.99

Kenzy’s reserves the right to alter Same Day shipping cut-off during all holiday periods.

By Air
Kenzy’s will make every effort to ship all orders placed Monday through Friday Prior to 2:30 PM EST with 3 Day, 2 Day or Next Day Air shipping the Same-Day. Please note Same-Day shipping is Not Guaranteed. All 3 Day, 2 Day or Next Day Air orders placed After 2:30 PM EST ship on the Next Business Day.

By Ground
All Ground orders placed Prior to 2:30 PM EST typically ship within 1-2 business days and are Not Guaranteed to ship that Same Day. When a Ground order is placed After the 2:30 PM EST cut off the first processing day becomes the next business day. Ground orders placed after the 2:30 PM EST cut off will typically ship within the next two business days. As an example a ground order placed at 7:20 PM on Tuesday night will ship on Wednesday or Thursday. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Saturday Delivery
By Special Request ONLY. Orders must be placed no later than Thursdays cutoff time at 2:00 PM EST and will ship on Friday with Saturday Next day Air delivery only. If you need Saturday delivery please email us at [email protected] before placing your order. Saturday delivery is not available in all areas.

Specialty Items Restrictions & Shipping
Specialty Apples, Cookies & Strawberries are not available with ground shipping and must be shipped via Next-Day Air. Specialty Apples & Strawberry’s may not ship over the weekend. Orders for Chocolate Apples, Caramel Apples or Strawberries placed with a shipping day which will place them at UPS over a weekend will be held for shipping on Monday.

Fruit
Fresh Fruit is not available with ground shipping and must be shipped via Next-Day Air or Two Day Air. Fruit may not ship over the weekend. Orders for Fruit placed with a shipping day which will place them at UPS over a weekend will be held for shipping on Monday.

Chocolate in Warm Weather
During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Expedited (Overnight or 2 Day Expedited) to avoid melting. If you choose a method other than Overnight or 2 Day Expedited, Kenzy’s will not be held responsible for damage when the melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.

Incorrect Address or Missing Information
All orders must be complete with the Correct Address, City, State and Zip, Including Suite or Apt. Number. Kenzy’s will not be responsible for a gift being Misdelivered or being delivered late when a bad address is supplied. We will ship to the address supplied by you when placing your order.

In the event you need to make a change to an order you must contact us before 2:00 PM EST on the day the gift is scheduled to ship. If you contact us after the gift has been picked up by the carrier we will make every effort to make the correction with the carrier’s assistance. Additional surcharges and fees will apply to all changes made after a gift has shipped and left our facility. Kenzy’s will not issue a refund or be held responsible for orders delivered late or lost due to a carrier’s inability to make a correction.

Business Shipping
FedEx and UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Most companies will not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the recipient.

PO Boxes
We do not ship to PO Boxes.

College Shipping
Packages are usually delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This security measure most colleges have put in place to ensure the safety of their students. If you select your gift to be delivered on the weekend, its delivery could be delayed.

Hospital Shipping
Hospital use a receiving area for packages. The hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. If you select your gift to be delivered on the weekend, its delivery could be delayed. Note: We do not recommend shipping to hospitals. Patients often get released before the package arrives causing additional shipping charges. We recommend sending it to their home once they are released from the hospital.

APO/FPO
We ship to APO or FPO addresses using the US Postal Service only.

Wine & Beer Shipping – Signature Required on Alcohol
We cannot ship wine or beer outside of the United States.

Alcohol delivery laws vary by State. Wine and Beer Gift Baskets and all other gifts that contain alcohol, a 21+ signature is required. Some states restrict shipments containing alcohol. Kenzy’s evaluates destination restrictions and ships to states that are consistently open to wine shipments. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to Kenzy’s.

Kenzy’s will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.

No refunds will be issued if your gift basket containing wine or beer is being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.

Substitutions
Kenzy’s will make every effort to fill each order exactly as specified on the content listings. For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product. However in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.

Return Policy
Please view our return policy click here.